Customer Policies
Last updated August 25, 2026. The exact saved project order, accepted agreement, approved written changes, and Stripe records control a specific customer transaction.
Review the selected package, pages, add-ons, care plan, payment arrangement, amount due, customer information, and complete project agreement before continuing to Stripe. Contact Hullinger Digital before paying when a selection or price appears incorrect.
A customer may request cancellation in writing by emailing hello@hullingerdigital.com and including the project confirmation reference. Work and future scheduled obligations may be paused while the request and project record are reviewed.
Amounts already earned for completed work, reserved production time, approved third-party purchases, and nonrecoverable payment processing costs are not refundable. Any unearned prepaid amount is evaluated from the completed work, saved agreement, approved changes, and applicable law. Cancellation does not transfer unfinished work or reusable Hullinger Digital materials unless a written agreement says otherwise.
Send the confirmation reference, payment date, amount, and reason for the request to hello@hullingerdigital.com. Do not email a full card or bank-account number. Approved refunds are returned through Stripe to the original payment method when possible. Bank timing and processor handling can affect when the credit appears.
A refund does not automatically cancel an active care plan, invoice, custom payment agreement, or other obligation unless the written resolution expressly says that it does.
The saved schedule identifies each initial payment, balance, milestone, installment, or custom-plan obligation. A hardship or replacement plan changes only the future obligations expressly identified in the newly accepted agreement. Paid history, completed work, refunds, disputes, and separate care-plan charges remain preserved.
A customer should contact Hullinger Digital before a due date when financial circumstances change. A proposed change is not active until the replacement terms are accepted and any required Stripe authorization is completed.
Care plans continue month to month after activation until cancelled. Request cancellation through the Customer Portal or by emailing hello@hullingerdigital.com with the project reference. Cancellation stops future renewals after the current paid service period. Charges earned for a started service period are not prorated unless required by law or a written resolution says otherwise.
Work or service may pause while a card payment fails, an ACH payment remains pending or is returned, or an invoice is overdue. Use the secure Stripe invoice or payment link supplied for that obligation. Hullinger Digital will not ask for a complete card or bank-account number by ordinary email or Customer Portal message.
Contact Hullinger Digital promptly when a charge, invoice, or schedule appears incorrect so the saved order and Stripe record can be reviewed. Filing a payment dispute does not erase the underlying project record or agreement, and work may pause while the dispute is investigated.
Customers with portal access may use secure messages for project, file, care-plan, or account questions. Email hello@hullingerdigital.com for sign-in help or when portal access is unavailable. Include the confirmation reference and a clear description of the issue. Do not send passwords, recovery tokens, or full payment credentials.
Read the general Website Project Terms. The retainable agreement emailed after checkout is the accepted copy for that specific project.